Frequently asked questions

DO I NEED TO REGISTER MY WARRANTY PERIOD?


No, as long as the timepiece was purchased from an Authorised Akilah Alexander Dealer, as evidenced by valid proof of purchase – a dated sales or gift receipt showing the name of the retailer and an identifying style number for the Akilah Alexander watch.




WHAT ARE YOUR PAYMENT METHODS?


We accept all major credit cards and PayPal




HOW DO I ADJUST MY STRAP?


Take it to a reputable watch or jewellery specialist




THE WATCH I LIKE IS OUT OF STOCK. WHEN WILL IT COME BACK IN STOCK?


Depending on the popularity of the watch will depend on whether the product will be restocked. If you really like a watch that is currently out of stock, drop us an email to find out whether there are any plans to restock.




WHY HAVE I NOT RECEIVED MY ORDER?


You will have been provided with a tracking reference number. Firstly check this to see where your order is up to. If your parcel has been delivered check with your neighbour or local sorting office. If it still hasn’t arrived drop us a line and we will look into it for you.




DOES MY WATCH COME WITH A WARRANTY?


Every Akilah Alexander watch comes with a 12 month warranty which covers the movement of your watch if it proves to be defective in either material or workmanship under normal use. Warranty does not cover batteries, straps, bracelets, crystals, glass, plating or PVD finishing, cosmetic issues such as scratches or normal wear and tear, or any damage arising from accidents or misuse including water penetration above the amount specified, or from any alteration, service or repair performed by any party other than an Akilah Alexander Authorised Service Center.




CARE OF YOUR WATCH


Avoid Harmful Chemicals:

Avoid wearing your watch in the presence of harmful chemicals, solvents and gases.

If your watch does encounter materials such as gasoline, benzine, paint thinner, alcohol, spray cosmetics,

nail polish, nail polish remover, adhesives or paint; this may result in discolouration, deterioration or damage to the case, band and other components.

Avoid Temperature Extremes:

Avoid leaving your watch in direct sunlight or in extremely warm locations for long periods of time: this will cause malfunctioning and shorten the life of the battery.

Do not leave your watch for long periods of time in extremely cold places; this may cause your watch to gain or lose time.

Avoid Strong Shock:

Avoid dropping your watch or subjecting it to any form of severe shock.

Keep Your Watch Clean:

It may become difficult to pull out the crown due to dirt and dust getting caught between the crown and the watch case when the watch is worn for long periods of time. To help prevent this from happening turn the crown freely back and forth occasionally, while it is in the normal running position.

Avoid Strong Magnetic Fields:

Keep your watch out of the immediate vicinity of strong magnets.

Generally, your watch is not affected by magnetic fields from such household appliances as television sets and stereo equipment.

Battery Replacement:

Batteries should be replaced by a reputable watch / jewellery specialist. Do not attempt to replace the battery yourself, as this will invalidate your warranty.

Safety Note:

Always be sure to keep watch type batteries out of reach of infants and small children, should accidental ingestion occur, consult a doctor at once.